FAQs2017-10-11T11:01:50+00:00
Shipping & Processing

How long do orders usually take to process?

Once payment has been completed, and dependant on your choice of shipping ie: Express Post (Overnight) Parcel Post (3-5 days), Standard (5-7 days). This means that your order(s) will typically be sent out within this period of time.

Do you deliver internationally?

No. At this stage we do not, however if you are not from Australia and you would like our product, send us an email and we will see what we can do. info@thebearandtheladle.com.au

Where will my order(s) be shipped from?

Your order(s) are shipped from our warehouse fulfilment centre located in Caloundra, QLD, Australia

Payment

What are the payment methods you accept?

We accept all major credit cards – Visa, MasterCard, American Express.We also accept payment via PayPal. All transactions are facilitated through Paypal, but you do not need an account if you prefer to use your credit card.

How secure is my personal information?

We proudly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.